Refund Policy

You are eligible for a full refund if:

• The vet did not join the consult within 15 minutes of the booked time.
• The consult was cut short due to platform technical issues (audio, video, connection).
• The vet failed to deliver a signed consult report within 24 hours.
• You were charged for a service you did not receive.

• You missed your scheduled consult without 30-minute prior notice.
• Connection issues on your end (poor internet, low battery, browser issues).
• Disagreement with the vet's professional opinion (you can leave a review or request a second opinion).
• You did not follow the vet's prescribed treatment.

Email refunds@zoethehappiness.com within 7 days of the consult with: your consult ID (e.g. C-2901), reason for refund, and any supporting evidence (screenshot, recording).

We review and respond within 48 hours. Approved refunds are processed within 5 to 7 business days back to your original payment method. Razorpay and Stripe both support full refund-to-source.

If we cannot reach an agreement, you may escalate to your card issuer or to the relevant consumer protection authority in your jurisdiction.