Refund Policy

You are eligible for a full refund if:

• No vet checked and signed your vet check within 24 hours of payment.
• You were charged twice, or charged for a vet check you did not receive.

• Disagreement with the vet's professional opinion (you can leave a review or request a second opinion).
• You did not follow the vet's advice.

Open your vet check in your account and tap “Request your refund”. It appears when no vet has checked your case within 24 hours. You can also email refunds@zoethehappiness.com within 7 days of payment with your vet check ID (it starts with CON-) and the reason for the refund.

We review and respond within 48 hours. Approved refunds are processed within 5 to 7 business days back to your original payment method. Razorpay and Stripe both support full refund-to-source.

If we cannot reach an agreement, you may escalate to your card issuer or to the relevant consumer protection authority in your jurisdiction.